Almost every office worker in the world has experienced the frustration of trying to use a printer that has suddenly stopped functioning. Lights start flashing, perhaps the machine starts beeping. Before you know it, a cluster of office workers starts milling about the printer, trying to get it working when they really could be spending time working on more profitable tasks.

One way out of this all-too-common scenario is to make sure your company is equipped with multi-function printers (MFPs) from Samsung Printing Solutions. These machines offer superior reliability and a versatile, pioneering Smart UX Center touch screen, helping your printing system work smoothly. However, even the very best of printing networks can occasionally experience difficulties. If you are not a technical expert, trying to get your printers out of difficulties can often seem very daunting indeed.

This is why Samsung has added RemoteCall, a paid servicing system app that connects you directly to a specialized agent. Samsung agents can remotely check on your printer network and help you fix it fast. Installing this handy service app on your MFP is a breeze. You can check out this useful guide for more information and a demo video.

Getting Out of a Jam

As most regular printer users well know, paper jam-related error messages can be frustrating. Sometimes you open the side drawer of the printer only to find there is no sign of any paper there. Maybe you check the hood or the paper drawer and still cannot find anything. And sometimes, even after finding the jam, paper continues to jam the next time you try to print.

Instead of resorting to time-wasting trial-and-error methods, why not seek fast, immediate help? Just launch the RemoteCall app from the printer’s Smart UX screen and generate a one-time password. Then input this password when prompted and connect directly to a representative who can access your system to see what the problem is – and complete remote diagnostics on your printers.

Find Missing Print Jobs

There is more to printer care than simply dealing with paper jams, however. As printing networks grow more sophisticated – in many cases eliminating the need for a server altogether – another issue that can blight offices is missing print jobs.

Oftentimes, you have a document ready to go, hit print and then nothing happens. The printer you thought you had assigned a job to appears to sit idle. Maybe later in the day, you come across a printout whose author you cannot identify. Or perhaps it just disappears completely.

This is another area where having a RemoteCall service agent on standby can really come in handy. These days, modern printer fleets can network together dozens of printers, so if something goes wrong with your document management, it can be tough to track down just whereabouts in the network your files have gone astray.

But with RemoteCall, an expert can look at the entire printer spool, examine logs and track down the source of the problem. It is also worth noting here that due to Samsung’s range of security solutions, which includes pull printing, stray print tasks that mistakenly get sent to the wrong location cannot be accessed by anyone else but authorized parties.

Fixing Faulty Output

What should you do if your MFP’s print output starts to develop quality issues? Most office workers have experienced working with a printer that suddenly starts leaving streaky marks on copies or produces images that are too light. Unsurprisingly, in most cases, taking out the toner cartridge and giving it a good shake does not solve most issues of this sort.

But contacting a RemoteCall agent can get you on the right track when it comes to fixing these problems. An expert can immediately tell you if the problem at hand lies with the toner, part of the device or even elsewhere. By examining the system and carrying out diagnostic tests, a service representative can track down the source of the printing troubles, and often resolve it without even setting foot in your office.

RemoteCall Is Always There for You

Samsung printers have received very strong reviews for reliability – in fact, experts Industry Analysts called Samsung’s K7600 model “about the most reliable [they had] ever used.” But even if your office is equipped with highly dependable devices like these, it is comforting to know that if something does go wrong, instant help is always close at hand.

With the highest connection rate in the business, RemoteCall experts are always ready to help diagnose and correct your printer’s issues. RemoteCall is an app that means you and your staff no longer have to guess your way through trouble. Instead of scratching their heads and shaking toner cartridges about, your colleagues can enjoy getting things done faster – and your company can enjoy increased productivity.